Plain-English guide to your Vehicle Service Contract, backed by Alpha Warranty Services. Learn how to file a claim, what's covered, and the few rules that matter most.
Your warranty is a Vehicle Service Contract (VSC) issued by Alpha Warranty Services — not insurance. It pays to repair or replace specific mechanical parts listed in your contract when they break down from normal use.
If your vehicle still has factory coverage, the VSC sits behind it and kicks in when the manufacturer's warranty expires. On used vehicles with no factory coverage left, it starts the day you drive off our lot.
Most cars & light trucks up to 175,000 miles.
Salvage or rebuilt titles. Vehicles over 175k miles.
Four dials. We set them with you at the desk based on your vehicle's age and mileage.
Powertrain → Powertrain Plus → Extended → Full Coverage. Higher tiers cover more parts.
Months and miles — whichever comes first. Pick the length that fits how you drive.
$0, $50, $100 (most common), or $200. Lower deductible = higher monthly. Per visit, not per part.
Commercial use, diesel engines, seals & gaskets — added if your situation calls for it.
Engine, transmission, drive axle. The fundamentals.
Powertrain + key add-ons like A/C, electrical, fuel system.
Adds steering, suspension, cooling, brakes (mechanical).
Exclusionary — covers everything except a short list of items.
Eligibility for each tier and term depends on your vehicle's year and mileage at the time of sale. We'll walk you through what you qualify for.
If you remember nothing else, remember Step 2: the shop calls Alpha before they touch the car.
No restricted network. Use your usual mechanic, the dealership down the street, anywhere ASE-certified — nationwide.
Adjusters are reachable at 800.662.5519 or online. The shop opens the claim and waits for approval. This step is the one that protects your coverage.
The decision flows back: Alpha → Shop → You. Most straightforward claims get a same-day answer.
Alpha pays the repair facility directly by credit card. No reimbursement paperwork, no fronting the cost.
You confirm the repair is complete, and you're back on the road.
Letting the shop tear into the engine before Alpha approves the claim is the #1 reason claims get denied. Always wait for the green light from the adjuster.
Your contract requires maintenance to manufacturer specs. Save oil changes, fluids, filters, scheduled service — paper or digital. No records means denial risk if the cause is debated.
If a covered breakdown happens outside business hours, you can wait until Alpha opens — or follow the emergency reimbursement path: complete the repair, then fax the invoice to Alpha for review.
Exact lists vary by tier. The themes don't.
Mechanical breakdowns of parts listed in your contract tier.
Routine upkeep and wear, plus things outside normal use.
*Unless the commercial-use add-on was selected.
One deductible per repair visit — not per part. Multiple things fixed in one trip = one deductible.
Alpha pays the shop on a credit card. You don't front the bill or chase a reimbursement.
Included on most plans, with a daily cap. Call 800.662.5519 to confirm before you rent.
On most plans. The number is in the top-right corner of page 1 of your contract.
Your warranty is transferable to a private-party buyer — a real bump to your resale value.
Transferred contracts are non-refundable.
Yes. Any ASE-certified shop nationwide. There's no restricted network — go where you trust.
No. Alpha pays the shop directly by credit card — you only pay your deductible.
Coverage is nationwide. Take it to any ASE-certified shop, and they'll call Alpha to open the claim.
Usually same-day for straightforward claims. Complex repairs may need an inspection, which adds a day or two.
The shop can submit additional information — diagnostic findings, maintenance records — to the adjuster for a second look. Denials aren't always final.
No — routine maintenance is the owner's responsibility, and your contract requires it. Keep those receipts.
Stop by the lot, give us a call, or email — we walk every customer through their contract before they drive off.
This page is a summary for convenience. Your actual coverage, deductible, term, and exclusions are governed entirely by your signed Vehicle Service Contract with Alpha Warranty Services. Refer to your contract for binding terms.